Support

I see the GAEMS logo when I turn my unit on, but then the screen goes black

This is typically caused by no signal going from your gaming console to the PGE.

In order to fix this, you should check multiple things with your system.

•Perform a display settings reset on your console. 

•Make sure your HDMI cord is plugged in both to the PGE and your system. Try switching out the cord to see if it is faulty

•Make sure the power cords fully plugged in, and that both units are on.

Comments

  • Alex Campbell

    Mine is a little over a month old and it is doing the same thing

  • Alex Campbell

    I've had my sentry since Dec 2013 now when I turn it on it displays the logo and that is it. Then after a minute or so it turns off. When it is on and I push the buttons on it the logo goes away then returns . Example if I push the Menu button the logo goes away but the menu never comes out n the screen. When I connect my system Xbox 360 it doesn't come on the screen. I've changed the HDMI cables many times and still nothing not even sound. What do I do?

  • Alex Campbell

    I don't even see the gaems logo when I turn on the case and the screen stays black. Is there anything I can do on my end to fix this? The power cable works I tested it on my friends case I have tried turning it off unplugging it plugging it back in as well as switching power outlets.

  • Alex Campbell

    I don't even see the gaems logo when I turn on the case and the screen stays black. Is there anything I can do on my end to fix this? The power cable works I tested it on my friends case I have tried turning it off unplugging it plugging it back in as well as switching power outlets.

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